Support

Help with Sndbox on the web, iPhone and Android.

Contact us

Email appeals@sndbox.fm. Include your username (never your password) and what happened.

My account was suspended

Sign in: you'll see the reason and a form to appeal. You can also email us at the address above. We reply to every appeal.

How do I delete my account?

In the app: You → Delete account. On the website: Profile → Delete account. You'll be asked for your password. Deleting is permanent and removes your playlists, likes, follows and anything you uploaded.

How do I report or block someone?

In a room, press and hold (iPhone) or tap the ⋮ menu (Android) on a chat message, then choose Report or Block. You can also report a song from its ⋮ menu (press and hold on iPhone), and report or block an artist from their page. Blocked people are listed under You → Blocked people, where you can unblock them.

Dolby Atmos

Songs with an Atmos master show an Atmos badge. iPhones and iPads play it, and you hear spatial sound with compatible headphones or speakers. Many Android phones can't decode Atmos and play the stereo version instead. If a file can't play, Sndbox switches to the stereo version automatically. You can turn Atmos off under You → Listening.

Rooms don't stay in sync

Rooms keep everyone within about a second of the host. If yours drifts, check your connection, then leave and rejoin the room.

Artists: uploading music

Artists upload from the website (Studio). Only upload music you have the rights to. To report a copyright problem, see the Terms.